Network Support

One of the key differentiators of KTD’s service is our wholehearted commitment to quality, customer care and best practice in the provision of network support. Where some may treat it as an afterthought, or try to sell you a one-size-fits-all package as a profitable add-on, we see support as integral to our client solutions – and we offer a flexible range of options to fit your own unique needs.

You can select from short and long term support options accommodating different business types and budgetary constraints. We offer a choice of Silver, Gold and Platinum service level agreements to match your priorities, together with tailored support packages comprising the specific services you require, not those you don’t.
Our Enhanced Service Support range takes service provision to a new level. From Facilities Management through remote management to our Disaster Recovery services, your IT will be in safe hands – either as a complement to your existing personnel or with KTD acting as your IT team. And with our NetESP 24/7 network support monitoring service, you can be sure that we’re on top of it.

KTD’s support technicians are certified, highly trained and experienced in resolving exactly the sort of problems you might encounter. On-site and helpdesk services are provided by our Microsoft Accredited support team and we are able to offer maintenance contracts on all brands of IT hardware. As a further mark of our professionalism, high standards and know-how, we have authorised dealer status for Epson, Hewlett Packard, Canon and other manufacturers. We also operate authorised Epson Express and Acer Service Centres and provide a doorstep maintenance and equipment exchange service.

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